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Questions about your plan, your account, or an integration? Send us a message and we'll reply by email within one business day.
How can we help?
FAQ
Custom plans start from the Essential plan: raise the daily quota and the articles per request, choose your support level, and ask for features we don't offer as standard. Contact us with the volume and the features you need. Custom plans are paid plans only.
Verification codes expire after 15 minutes. Request a new code on the verification page, which opens when you sign in, and check your spam folder. If it still fails, write to contact@gnews.io from the address you signed up with, and we'll verify it for you.
Open Forgot Your Password? and we'll email you a reset link. When you're signed in, you can change it on the Account page. Accounts created with Google have no password: use Continue with Google to sign in.
On the Account page, click Get a new API key, then confirm. The new API key works at once and the old one stops at the same moment, so requests still using the old one get
401 until you deploy the new one. - If you have a subscription, cancel it on Plan & Billing and wait until it ends.
- On the Account page, click Delete account.
- Type DELETE, then confirm.
Deletion is permanent: your API key stops working and all data attached to the account is erased.
Email contact@gnews.io or use the contact form. Paid plans include email support, and the Enterprise plan includes premium email support.
Within one business day for most messages. Include your account email, your plan and, for a technical issue, the request URL without the API key and the response you got: that usually solves it in one reply.
Looking for something else? See all frequently asked questions.
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